Privacy Policy

Personal Information

When you register for WePokhara, we coljlect: Name, email address, phone number, profile photo, location/ward information in Pokhara, and emergency contact details.

Core Services

To provide emergency alert and rescue network services, connect you with community members, facilitate help requests, calculate and display Social Value Scores, and verify community members.

Communication

To send emergency notifications, community updates, service announcements, and respond to your inquiries.

Safety & Security

To verify user identities, prevent fraud and abuse, ensure community safety, and maintain platform integrity.

Improvement

To analyze usage patterns, improve app features, develop new services, and enhance user experience.

Community Members

When you send an emergency alert, your location, name, and contact information are shared with verified community members in your selected ward.

Service Providers

We share information with trusted third-party service providers who assist in operating our app, including cloud hosting, analytics, and communication services.

Legal Requirements

We may disclose information when required by law, to protect rights and safety, to prevent fraud or abuse, or in connection with legal proceedings.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

With Your Consent

We share information with third parties when you provide explicit consent.

We implement industry-standard security measures including: encryption of data in transit and at rest, secure authentication protocols, regular security audits, access controls and monitoring, and secure data centers. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Access and Update

You can access and update your personal information through app settings.

Delete Account

You can request account deletion by contacting us. Some information may be retained for legal or legitimate business purposes.

Location Services

You can disable location services through device settings, though this may limit emergency features.

Communications

You can opt out of non-essential notifications in app settings.

Data Portability

You can request a copy of your data in a portable format.

WePokhara is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

Your information may be transferred to and processed in countries other than Nepal. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We retain your information for as long as your account is active or as needed to provide services. Emergency alert data is retained for safety and accountability purposes. After account deletion, some data may be retained for legal compliance and legitimate business interests.

Our app may contain links to third-party services. We are not responsible for the privacy practices of these services. We encourage you to read their privacy policies.

We may update this Privacy Policy periodically. We will notify you of material changes through the app or by email. Continued use of the app after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us at: Email: privacy@wepokhara.com Address: Pokhara, Nepal Phone: [Contact Number]